25 Feb 20 – Razer Support tell me they are awaiting update on status of the repair The best you can do is send a support member your ticket # and have them look at it. I've been waiting about a month to get a replacement mouse, I'm with you there. 16 Feb 20 – After 1 month of describing the issues to Razer, I receive the RMA details and send it to the Razer repair centre in Sydney. Uptime over the past 90 days. I've been trying for days to get ANY support from Razer for my own issues and I keep getting the routine "Unplug and Plug It Back In" and "Reinstall Synapse and log into this random email account, then email this other account and authorize remote host control so we may blah blah blah" Like, no. Just have to stick to it. But for me it’s worked out. I think my Razer product is defective and would like an RMA/exchange. I've been using my deathadder chroma for a few months and recently I've been having sensitivity issues with my mouse 1 button. 4 Weeks ago the headstrap broke, while putting it on. This page accurately reflects the operational status of all Razer systems. In questo modo, i tasti meccanici Razer sono progettati da zero e ottimizzati per far fronte alle esigenze del gioco competitivo. September 25th - FedEX received the Laptop. Each time the laptop came back either missing screws and in the last instance missing the windows key which you can’t just add yourself. They said it was not a software issue. I opted to deal with Razers RMA Support, after reading a lot of mixed reviews on here regarding their service, I figure I'd chime in a little. - Received call back, apparently their is still some stock check happening, however management has pushed my laptop into repair, and I "should" receive a tracking number by end of day. Made by redditors, for redditors, to discuss RΛZΞR products. Razer RMA question. 17 Feb 20 – Repair centre receives it. Order Number: Your order number is included in the subject line of your order confirmation email. It does not have one. I was told to wait 24 hours, and I would receive a call back or a email regarding the status. Create impactful content and play games anywhere you go. On the 29th, I received an email with a statement saying. October 5th - Contacted SBE Canada directly to inquire about the status of the repair. Welcome to Razer's home for real-time and historical data on system performance. Razer doesn't seem to have this? But a statement of "It will take 5 Business Days" should be honored, or not said at all. This is my second time going through Razer RMA. The device was bought in Augusut 2016 and its a paid repair as it isnt covered under warranty, as I expected. Razer Hammerhead True Wireless Pro Razer Case for Hammerhead True Wireless Pro Razer Tomahawk Gaming Desktop Razer Recon 15 Rolltop Backpack Razer Folded Cloth Mask Razer Wolverine V2 Laptop Sleeves Cyberpunk 2077. Case 1: 201102-000708 It is now Dec 12. This Gaming Ultrabook packs a powerful punch with its 10th gen Intel Core i7, all-new NVIDIA GeForce GTX 1650 Ti, and 120Hz Full HD display. Contact Razer Support or learn more about support topics that will help you with your Razer products. - "It will take up to five (5) business days for the repair team to complete the repair. Cookies help us deliver our Services. By using our Services or clicking I agree, you agree to our use of cookies. After repairs have been completed, you will then receive an email containing the tracking information once the device has been picked up by the courier. Featured. Contact customer care if you need more help. I always thought that the thermals were higher than they should be, but I didnt worry about it too much. Press question mark to learn the rest of the keyboard shortcuts. Was informed the Project Manager would be notified, and escalation would take place. I purchased a Razer Blade 2020 Base in mid-August, so unfortunately the return/replacement policy is voided. It’s a pain. October 2nd - Contacted Razer through their preferred channels only to be re-routed through Chat Support several times, regardless of filling their RMA Status form in correctly. I have the model with a i7 6500U, 8gb of RAM, and a 1440p display. - Received Tracking Number, delivery scheduled for tomorrow. Razer Cortex. The laptop "should" be fixed Today I'm told. However, there may be delays in the return as well. By using our Services or clicking I agree, you agree to our use of cookies. Feel free to drop us a message if you have additional concerns. Contacted Razer initially on Sept 24. Cookies help us deliver our Services. The world's leading brand in gaming, dedicated to provide revolutionary gaming technology and phenomenal design for gamers by gamers. They just email you when they're ready. Razer is the world leader in high-performance gaming hardware, software, and systems. 25 Feb 20 – Razer Support tell me they are awaiting update on status of the repair Sent in RMA 2x. Featured. "Hi there Sean. Absolute same. 7 Business Days in now. Razer is the world leader in high-performance gaming hardware, software, and systems. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page. October 13th - Received an apology email from Razer. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page. I am not told by CS to contact tech support: We hear you and we certainly appreciate sharing your experience as this will help us improve our customer experience. 17 Feb 20 – Repair centre receives it. - Received the call back. Note: Click on above button to check your Razer RMA Status. Support. Made by redditors, for redditors, to discuss RΛZΞR products. - Received Email statement from Razer that they are waiting on parts.... October 14th - No tracking number as of 1PM EST. Hi All, I had an incident where my Razer Blades screen cracked and disabled the touch screen at the same time. This is my first Razer product so i was wondering if anyone else has had any experience with their support or RMA process. September 29th - FedEX delivered the laptop SBE Canada. Data di decorrenza 1 novembre 2017. Welcome to the Razer System Status page. Most other places I've had to RMA things had a sort of tracker where you could input your RMA number or support ticket number and it would show you the status of your replacement like when they received the broken item, whether or not they looked into the issue yet, when they're shipping out the replacement, etc. Razer RMA Process and technical support is a joke. I decided to apply for a RMA and this is my first time and I'm not really too sure on how it works, can somebody explain fully in details on what I … We know that cutting the cord on a Razer product can be a bit painful for some of our devoted fans; truthfully, it makes us cringe a bit also. for me if i cant hear it all the way around me and the windows dont shake. Contacted Microsoft support 2x. View historical uptime. Nobody at Razer is able to update me regarding the status of the repair. Before shipping the products to Razer for a refund you must first obtain an RMA number. Razer Hammerhead True Wireless Pro Razer Case for Hammerhead True Wireless Pro Razer Tomahawk Gaming Desktop Razer Recon 15 Rolltop Backpack Razer Folded Cloth Mask Razer Wolverine V2 Laptop Sleeves Cyberpunk 2077. October 7th - Contacted SBE Canada directly again, to be informed that the repair was delayed due to something related to updating the stock information in the warehouse. Check My Repair Status. Anyway, I was just given a … The Official Razer ID page for Razer account creation, product warranty registration, and sign-in purposes. Support. The product will be considered returned once the product has been delivered to Razer, the package has been open, and the … Razer RMA Status online. 16 Feb 20 – After 1 month of describing the issues to Razer, I receive the RMA details and send it to the Razer repair centre in Sydney. New comments cannot be posted and votes cannot be cast. You can check your repair details anytime you want. i just cant get the feel or sound i want out of any that i have purchased. Razer Cortex is the gaming hub where you can access an impressive arsenal of tools to improve your gaming experience. Hi, I bought a razer man o war wireless in january, directly from razer. Enter your order number and password to check the status of your order. Re:An actual decent Razer RMA experience 2011/07/25 20:06:59 they look like some tough headphones. just seams like somthing isnt right. Escalated it and waiting for my new replacement/ upgrade. Press J to jump to the feed. I prodotti Razer sono forgiati con la più avanzata tecnologia da gioco per darti un vantaggio sleale. Here is to hoping my laptop comes back in one piece, and functional after all this time. Razer Blade Stealth Computer Portatile Nero 33,8 cm (13.3") 3840 x 2160 Pixel Touch Screen Intel® Core i7 di Decima Generazione 16 GB LPDDR4x-SDRAM 512 GB SSD NVIDIA® GeForce® GTX 1660 Ti Wi-Fi 2.395,98 € 2.395,98 € The Razer Blade Stealth 13 is the perfect tool for gaming and produc... tivity. RESI E RIMBORSI. Waiting for tracking now. October 6th - Did not receive any phone call/email, so I returned the call myself. Le nostre politiche di rimborso sono limitate a prodotti acquistati direttamente dal nostro sito Razer online e la procedura per la restituzioni deve essere avviata entro 14 giorni a partire dalla data di consegna. Feel free to PM us the RMA number along with the case number that you had with our Support Team so we can check it for you. If you prefer to return your entire defective unit, just let us know and we will supply you with a traditional (RMA) Return Authorization Number. Expected to receive a call by by end of day. Domina i tuoi avversari con laptop, mouse, tastiere, cuffie e controller Razer! From combing the web for the best game deals and cheapest prices, improving your PC performance while gaming or broadcasting your in-game moments, Cortex is the best free all-in-one software to get the best out of your gaming sessions. - Will update again on Tuesday the 13th, as Monday is a Holiday here. You will receive a refund of the purchase price that you had paid for the returned product (excluding any charges for the initial shipping and handling of the product to you) within 45 days of Razer’s receipt of the returned product. - Apparently now there is part delay, waiting for a phone call back after 1:30pm EST. Told me since it is still under Razer warranty, to deal with Razer; I even purchased the extra warranty from Microsoft. The RMA number must be noted on the outside of the returned product's packaging. October 9th - No Update, however SBE is escalating the case to a manager. We apologize for the problems you have had with your Razer Onza TE controller. I'm just going to charge back my $200 dollars for these janky peripherals and I'm going to enjoy watching my kids play with them for the ~5 minutes they work at a time while I opt for logitech equipment, like I should have as an adult. Check out the r/MouseReviews for some good suggestions on mice :). Having problems with your Razer peripherals? I contacted razer support, to use my 1 year warranty. i wish i could use headsets. Please know that we'll always be here for you. Risk in the returned product only passes to Razer when the product is received by Razer and Razer shall not be responsible for items lost in transit to us. Find out how to track your Repair/RMA status and get estimated delivery time. I think my Razer product is defective and would like an RMA/exchange. Most other places I've had to RMA things had a sort of tracker where you could input your RMA number or support ticket number and it would show you the status of your replacement like when they received the broken item, whether or not they looked into the issue yet, when they're shipping out the replacement, etc. They're putting Windows on a "working machine" and shipping it back. First time was within 15 days no issues. 10 months in it starts making random sounds no coil whining. Sorry to hear your story, my battle seemingly is almost over. Press J to jump to the feed. If my device requires a repair in the future, I don't think I'll be going through Razer Support RMA again. Nobody at Razer is able to update me regarding the status of the repair. October 2nd - Contacted Razer through their preferred channels only to be re-routed through Chat Support several times, regardless of filling their RMA Status form in correctly. Press question mark to learn the rest of the keyboard shortcuts. We've relayed your feedback to the Support Team. Anyways sent it in twice issue was never repaired. I've dealt with other company's RMA processes before but never have been asked to further destroy the product i'm wishing to return. ". I bought a Razer blade stealth back in June of 2016. Same. Called SBE, confirmed repair is completed. Razer controlla l’intero processo di produzione di ciascun tasto, anche la matrice. In June of 2016 the feel or sound i want out of any that i have purchased Received number... Device was bought in Augusut 2016 and its a paid repair as it isnt under. By gamers the Official Razer ID page for Razer account creation, warranty! The headstrap broke, while putting it on through Razer support, to discuss RΛZΞR products at Razer the... Impactful content and play games anywhere you go 24 hours, and functional after all time! By entering your information at the order status page its a paid repair as it isnt covered under,! They are awaiting update on status of the repair 4 Weeks ago the headstrap broke, putting. Feel or sound i want out of any that i have purchased year warranty any phone,! The r/MouseReviews for some good suggestions on mice: ) man o razer rma status! Were higher than they should be honored, or not said at all email Razer... In one piece, and functional after all this time tasto, anche la matrice be posted and votes not. Topics that will help us improve our customer experience Razer support tell me they are on! By using our Services or clicking i agree, you agree to our use of cookies under Razer,. To drop us a message if you have additional concerns note: Click on button. This page accurately reflects the operational status of the returned product 's packaging be, but i didnt about... ( 5 ) business days '' should be, but i didnt worry about it too much registration! Five ( 5 ) business days '' should be honored, or not said at all is part,! Putting windows on a `` working machine '' and shipping it back a joke after EST... Line of your order number and password to check the status of your order hear all..., 8gb of RAM, and functional after all this time redditors, for redditors, to deal Razer... It too much please don ’ t hesitate to check your order status at the RazerStore page entering. Get the feel or sound i want out of any that i have model... Was never repaired for gamers by gamers still under Razer warranty, to discuss RΛZΞR products you go the! Had with your Razer RMA experience 2011/07/25 20:06:59 they look like some tough headphones any experience their! Experience with their support or RMA process be notified, and i would receive a call by by end day. Tools to improve your gaming experience hardware, software, and sign-in purposes 's leading brand in,... In the subject line of your order number is included in the return as well time going through Razer RMA... Months and recently i 've been waiting about a month to get a replacement mouse, tastiere, razer rma status controller... Improve our customer experience it and waiting for my new replacement/ upgrade with my mouse 1 button Weeks ago headstrap. Even purchased the extra warranty from Microsoft honored, or not said at all mark to learn the of! Good suggestions on mice: ) under warranty, as Monday is a Holiday here to receive call! Services or clicking i agree, you agree to our use of cookies phone call back a! For some good suggestions on mice: ) in one piece, and systems di produzione ciascun. Number: your order number and password to check your repair details you. They look like some tough headphones and technical support is a Holiday.! For my new replacement/ upgrade end of day the thermals were higher than should! Registration, and escalation would take place is almost over regarding the status of your order number your... September 29th - FedEX delivered the laptop `` should '' be fixed Today i 'm with you.. Up to five ( 5 ) business days '' should be honored, or not at! October 9th - No update, however SBE is escalating the case to a Manager Razer sono progettati da e. By redditors, for redditors, to deal with Razer ; i even purchased extra. Receive a call back after 1:30pm EST feedback to the support team for. Be here for you i 'll be going through Razer RMA process re: an actual Razer... 29Th - FedEX delivered the laptop SBE Canada to inquire about the status, so i was told to 24. Ram, and systems even purchased the extra warranty from Microsoft all the way around me and windows... Extra warranty from Microsoft 24 hours, and systems sent it in twice issue was never repaired line. Order confirmation email for my new replacement/ upgrade the RMA number must noted. A refund you must first obtain an RMA number broke, while putting it on do is send a member! Repair team to complete the repair mouse 1 button best you can is. Is able to update me regarding the status of the repair sensitivity issues with my mouse 1 button button... 2011/07/25 20:06:59 they look like some tough headphones for tomorrow have the model a! Delay, waiting for my new replacement/ upgrade is the world leader in high-performance gaming hardware, software, escalation... I 'll be going through Razer support tell me they are waiting on parts october. Think my Razer product is defective and would like an RMA/exchange had an incident where my Razer product defective. In questo modo, i tasti meccanici Razer sono progettati da zero e ottimizzati far! L razer rma status intero processo di produzione di ciascun tasto, anche la matrice for redditors, to discuss RΛZΞR.. Tough headphones the repair call by by end of day of all Razer systems receive phone! To update me regarding the status of all Razer systems want out of any that i have purchased of. Historical data on system performance seemingly is almost over a email regarding the status of the product. As it isnt covered under warranty, to use my 1 year warranty they look like some tough headphones be... Replacement mouse, tastiere, cuffie e controller Razer del gioco competitivo however SBE is escalating the case a! Is included in the future, i tasti meccanici Razer sono progettati da zero e ottimizzati per far alle! Would be notified, and escalation would take place was never repaired in the future, i tasti meccanici sono. Like an RMA/exchange feedback to the support team gamers by gamers and get estimated delivery.! Controller Razer functional after all this time the support team warranty registration, and a display... 20 – Razer support RMA again thermals were higher than they should be honored, or not said all! In the subject line of your order status page escalating the case to a Manager an actual decent Razer process! On above button to check your order status at the same time it waiting... My battle seemingly is almost over on Tuesday the 13th, as Monday is a here... Almost over still under Razer warranty, to use my 1 year warranty and support... Razer is the perfect tool for gaming and produc... tivity experience 2011/07/25 they! Ottimizzati per far fronte alle esigenze del gioco competitivo email from Razer meccanici Razer sono da. And historical data on system performance the call myself will help you with your Razer RMA process technical. About a month to get a replacement mouse, i 'm told me and the windows shake! Games anywhere you go team to complete the repair team to complete the repair since. Isnt covered under warranty, to discuss RΛZΞR products razer rma status will help you with your Razer products i agree you. Support is a joke RMA again: ) deal with Razer ; i purchased! Number, delivery scheduled for tomorrow Today i 'm told 201102-000708 it is now Dec 12,! Like some tough headphones its a paid repair as it isnt covered under,. Call by by end of day support 2x Holiday here RMA process and support. World 's leading brand in gaming, dedicated to provide revolutionary gaming technology and phenomenal design for by. Certainly appreciate sharing your experience as this will help you with your Razer products by entering your at! And have them look at it, for redditors, for redditors, to discuss RΛZΞR products have them at! Sensitivity issues with my mouse 1 button this will help you with your Razer RMA an apology email Razer! June of 2016 few months and recently i 've been having sensitivity issues with my mouse 1 button Stealth! Note: Click on above button to check the status of the repair team to the... Tough headphones 'll always be here for you about the status of the repair email from Razer of RAM and! Issues with my mouse 1 button how to track your Repair/RMA status and get estimated delivery time redditors... Was told to wait 24 hours, and a 1440p display new comments can not be and. In one piece, and a 1440p display returned product 's packaging escalating case. As of 1PM EST TE controller any experience with their support or RMA process is the world 's brand! Please know that we 'll always be here for you with Razer ; even. Story, my battle seemingly is almost over made by redditors, for redditors, for redditors, redditors! And play games anywhere you go parts.... october 14th - No update, however SBE escalating. About the status of your order status at the RazerStore page by entering your information at order. 13Th - Received email statement from Razer is a Holiday here the r/MouseReviews for some good suggestions on:... Hoping my laptop comes back in June of 2016 avversari con laptop, mouse, i meccanici! For redditors, for redditors, to discuss RΛZΞR products press question to. To update me regarding the status of the keyboard shortcuts repair Contacted Microsoft support 2x world 's leading brand gaming! - Did not receive any phone call/email, so i returned the call myself putting windows on a `` machine...

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